Terms and Conditions
of Docadom

1. Description of the Application

The Application "DOCADOM" (hereinafter: "the Application") is a technological platform that allows urgent medical consultations to be carried out at home. The Patient or their relative (hereinafter: "the Patient") and an independent Doctor (hereinafter: "the Doctor") who travels to the Patient's home are put in touch via the Application or by calling the dedicated telephone number.

The Patient can request an urgent home appointment for the same day using the Application or by calling 021 845 45 45, where nursing staff will take their request.

Anyone using the Application or the telephone service is referred to as a "User" under these General Terms and Conditions.

The Application is available on iOS and Android.

2. Scope of these General Terms and Conditions

These General Terms and Conditions of use (hereinafter: "General Terms and Conditions") apply to all services provided on the Application and via the telephone service.

The joint-stock company "Docadom SA" (hereinafter: "the Company" or "Docadom"), located at Avenue de Béthusy 29, 1012 Lausanne, Canton of Vaud, Switzerland, is the owner and operator of the Application and the DOCADOM service. These General Terms and Conditions apply to any person using the Application or the telephone service. By using the Application or calling the dedicated number, the User acknowledges being bound by these General Terms and Conditions, which they declare to have read and understood.

In the event of disagreement with these General Terms and Conditions, the User agrees to leave the Application, not to use the services it offers, nor the telephone service. The same applies to the General Terms and Conditions and the services offered by the Doctors.

The Company reserves the right, at its sole discretion, to modify these General Terms and Conditions at any time. It is the responsibility of the User to consult them regularly in order to stay informed of any modifications. The Terms and Conditions applicable at the time of the conclusion of the contract by the User apply, unless the user has expressly agreed in writing to other provisions.

3. Conclusion of the contract

The conclusion of the contract between the Company and the User occurs at the time of the User's registration on the Application or when making an appointment by telephone.

4. Registration and data

The Patient can request an urgent home medical consultation either by using the Application, or by calling 021 845 45 45.

4.1 Patient: 

  • Via the App:

The Patient downloads the App on iOS or Android, opens an account, and registers their administrative data by scanning their insurance card with their smartphone. They can also create a profile for a relative (child, grandparent) or a third party (nursing home resident).

The Patient then specifies the reason for the consultation by writing or recording a voice message.

The Patient confirms the consultation, with geolocation activated. They are then called back by the nursing staff.

Once the consultation request is confirmed, the Patient receives a message estimating the waiting time based on the number of Patients ahead of them, the average time per consultation, and the average travel time between previous consultations. The Patient also receives a photo and the profile of the doctor assigned to them.

  • By phone:

The Patient calls 021 845 45 45. The nursing staff collects the necessary information to arrange the home consultation.

Once the request is confirmed, the Patient is informed of the estimated waiting time and the Doctor who will carry out the visit.

4.2 Doctor: 

When the Doctor arrives at the home, they fill in the Application, which automatically transfers the data (creation of a new Patient file or identification of an existing Patient) into the portable computer\'s software program.

4.3 Confidentiality of Credentials

Credentials are personal and confidential. The User is solely and entirely responsible for the use of the Credentials concerning them and undertakes to make every effort to keep their Credentials secret and not to disclose them to anyone, in any form whatsoever. The User is responsible for any harmful consequence of the loss or theft of their Credentials and must contact the Company by email at info@docadom.ch as soon as possible if necessary.

4.4 Protection of personal data

The collection and processing of such personal data by the Company are regulated by the Privacy Policy. The protection of the User's private sphere is of paramount importance to the Company.

4.5 Personal data collected

During the provision of the Service to the User and/or following the registration of their profile, the Company collects various personal and sensitive data concerning the User necessary for the provision of the Service. Among the personal data of the User that the Company collects from them may include:

  • Their last and first names

  • Their email address

  • Their telephone number

  • Their date of birth

  • Their medical data

  • Their gender

  • Their IP address (virtual address of their computer)

  • Their password

4.6 Data Use

Reference is made to the Company's Data Protection Declaration for more information on how Users' data are processed.

4.7 Right of access, rectification and deletion of personal data

The User has in particular a right of access, rectification and deletion of personal data concerning them. To exercise these rights, the User makes a request to info@docadom.ch.

5. Prices

Registration on the Application and booking appointments by telephone are free of charge.

The medical consultation is subject to a fee and is governed by the Health Insurance Act (LaMal). Billing is established according to the Tarmed scale.

When a Patient wishes to commission a Doctor for a consultation, this service is subject to a fee, and after the consultation, the Doctor sends a report to the treating physician, and the invoice will be sent directly to the insurance. The system used is the third-party payer system.

The cost of the consultation varies depending on the services provided by the Doctor.

The invoiced amounts are calculated in Swiss Francs (CHF).

The Application and the telephone service can only be used by Patients who are subject to the Swiss LaMal system. Therefore, a Patient who has not taken out health insurance in Switzerland must pay for the consultation in cash or by credit card.

6. Payment

At the end of the home consultation, the doctor will send a report to the attending physician, and the invoice will be sent directly to the patient's health insurance. The system used is that of the third-party payer.

The patient expressly consents that DOCADOM SA may also bill for their treatments via MediData AG, Platz 6, 6039 Root D4, without assignment of debt, using the electronic third-party billing system directly with their insurer.

If the insurer sends the final invoice to the patient, the latter will be responsible for paying the amount due.

7. Obligations of the User

7.1 General obligations of the User

The User is required to take all necessary measures as soon as possible so that Docadom can provide its services. The User must take all these measures at the place, at the time, and in the manner that have been agreed upon. Depending on the circumstances, the User will also be required to provide all necessary information and documents to the Company.

The User expressly undertakes:

  • To register on the Application or communicate by telephone only information that is true;

  • To use the Application and the telephone service for strictly personal use;

  • To keep confidential and not transfer to third parties their password and information related to their account to avoid any unauthorized access;

  • Not to reproduce, temporarily and/or permanently, all or part of the elements available on the Application, whether content and/or functionalities, regardless of the purpose or method of distribution;

  • Not to use programs or other systems that could cause disruptions to the Application and that could disrupt its use;

  • Not to sell, rent, sub-license or distribute in any way whatsoever the content of the Application to third parties.

The User may be excluded from the Application and the telephone service at any time if they make use of them in a manner contrary to their purpose.

The User expressly accepts:

  • To transmit certain personal data in order to be able to use the Application or the telephone service and create a user account (last name, first name, e-mail address, private address, telephone number, IP address, etc.);

  • To receive practical information, newsletters, and automated emails (note: they can unsubscribe at any time and free of charge from the recipient list receiving this information);

  • To receive push notifications.

7.2 Patient's Obligation 

When the Patient wishes to schedule a medical consultation, they must go through the Application or call 021 845 45 45 and make a appointment request. They must ensure they are at home or at the meeting place when the Doctor visits and inform the Doctor in case of absence.

The Patient acknowledges that scheduling an appointment on the Application or by phone is a firm commitment on their part and that any absence from a scheduled appointment must be communicated beforehand by canceling or rescheduling the appointment.

If the Patient is not at the meeting place when the Doctor visits, the service will be billed by the latter.

7.3 Obligation of the Doctor

The Doctor undertakes to provide the Patient with a quality service as quickly as possible.

The Doctor also undertakes to respect ethical rules and medical confidentiality.

The Doctor's additional obligations towards the Company are governed by a separate contract between the Company and the Doctor.

8. Provision of the application and necessary equipment

To be able to use the Application or the telephone service, the User must be in possession of the following elements:

  • A smartphone, a tablet or any device with an iOS or Android system allowing access to the Application;

  • An internet access or a phone to call 021 845 45 45.

The Application is in principle accessible 24 hours a day, 7 days a week, except in the event of maintenance, technical failures or in cases of force majeure. Maintenance interventions may be carried out without the User being notified in advance. 

The Company can under no circumstances be held responsible for the inability to access the Application or the telephone service, for the failure of services provided by third parties or for any damage for any reason whatsoever.

9. Obligations of the Company

9.1. Provision of services

Unless agreed otherwise, the Company fulfills its obligations by providing the agreed service, that is to say, by putting Patients wishing to obtain a home medical consultation in contact with Doctors who are ready to perform these consultations. Unless otherwise provided, the place of performance is at the registered office of the Company.

9.2. Force Majeure

If the Company, its suppliers, or commissioned third parties are unable to perform within the scheduled timeframes due to force majeure, such as in the event of a natural disaster, earthquake, volcanic eruption, avalanche, severe weather, thunderstorm, storm, pandemic, war, political or social unrest, civil war, revolution and insurrection, terrorism, sabotage, strike, nuclear accident, or damage to nuclear reactors, then the Company is released from the obligation to perform its services during these cases of force majeure, as well as for an appropriate period of time following the end of these events. If the case of force majeure lasts for more than 30 (thirty) days, the Company is entitled to withdraw from the contract.

All other claims, in particular those relating to claims for damages resulting from a case of force majeure, are excluded.

9.3. Auxiliaries

The Company expressly reserves the right to engage auxiliaries to perform its contractual obligations. However, the Physicians are not employees or auxiliaries of the Company.

10. Liability

10.1 Service availability

The Service is securely accessible to the User via the Internet and requires the availability of Internet access by any means of choice, at the User's expense. The proper functioning of the Service is subject to the conditions of the User's access to the Internet. The Company cannot be held liable for any malfunction of the Service and its consequences resulting from a malfunction or restricted or degraded access to the Internet. In general, the Company does not guarantee that:

  • the functionalities of the Service will meet all of the User's needs;

  • the Service will function normally when used in combination with other applications, software or other components installed or synchronized with the User's equipment/hardware;

  • the Service will be free of errors or malfunctions.

The Company uses its best endeavors to make its Application available 24 hours a day, 7 days a week. However, given the specific nature of the Internet, the Company offers no guarantee of service continuity, being bound in this respect only by an obligation of means. The Company cannot be held liable for any damage related to the temporary or permanent impossibility of accessing one or all of the Services offered by the Application.

10.2 Modification of the Application

All information contained in the Application is subject to change at any time, given the interactivity of the Application, without this engaging the liability of the Company.

10.3 Use of Services

The User is solely responsible for their use of the Application and the Service accessed from the Application or by telephone. The Company disclaims all liability for any damage or loss related to the use or inability to use the Application or its content.

The Company does not guarantee that the information presented is detailed, complete, verified, or accurate. Documents, information, description sheets, and, in general, any content present on the Application are provided "as is", without any express or tacit guarantee of any kind whatsoever.

In this sense, the Company does not guarantee the effectiveness of the service. Since the Company cannot physically verify the accuracy of the diagnoses provided by the Doctors or the treatments proposed by them to the Patients, the Patient accepts that the Company cannot be held liable if the Doctor makes any error in diagnosis or medical error in a broader sense. The Patient may only take legal action against the Doctor and under no circumstances against the Company.

The Doctor acknowledges and accepts that the Company's liability shall in no case be sought in the event of a cancellation of an appointment or in the event of a refusal of a visit by the Patient, for any reason whatsoever.


10.4. User Warranties

The User declares that they are fully aware of the characteristics and constraints of the Internet. In particular, they acknowledge that it is impossible to guarantee that data transmitted over the Internet will be completely secure. The Company cannot be held liable for any incidents that may result from this transmission. The User therefore communicates them at their own risk. The Company can only provide assurance that it uses all means at its disposal to guarantee maximum security.

The User undertakes to indemnify the Company for any costs the Company may incur as a result of any claim or dispute, whether judicial or extrajudicial, related to their use of the Services defined in these General Terms and Conditions, and guarantees the Company against any condemnation in this regard in the event of legal proceedings. In any event, the User expressly acknowledges and agrees to use the Application and the telephone service at their own risk and under their sole responsibility.

10.5 Hypertext links to third-party sites

The Application may contain hypertext links pointing to other websites. The User visits these sites under their sole and entire responsibility. The Application can in no way be held responsible for the content of these third-party sites, in the event that a User suffers damage as a result.

10.6 Liability related to Physicians' services

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." DOCADOM DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY, OR ABILITY OF THIRD-PARTY PROVIDERS. THE PATIENT AGREES THAT THE ENTIRE RISK ARISING OUT OF THEIR USE OF THE SERVICES, AND ANY SERVICE OR GOOD REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH THEM.

DOCADOM SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, EVEN IF DOCADOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

DOCADOM CANNOT BE HELD LIABLE FOR ANY DAMAGE, DEFAULT, OR ANY PROBLEM THAT MAY ARISE FROM THE MEDICAL CONSULTATION. DOCADOM ONLY CONNECTS DOCTORS AND PATIENTS AND CANNOT BE HELD LIABLE FOR POTENTIAL PROBLEMS THAT MIGHT RESULT THEREFROM. THE PATIENT DECIDES TO TRUST THE DOCTOR WITH FULL KNOWLEDGE OF THE FACTS AND UNDER THEIR OWN RESPONSIBILITY. DOCADOM CANNOT BE HELD LIABLE IN THE EVENT OF DAMAGE OCCURRING AFTER THE CONSULTATION OR THAT WAS NOT NOTICED BY THE DOCTOR. THE DOCTOR IS SOLELY RESPONSIBLE FOR THE CONSULTATION, AND NEITHER THE DOCTOR NOR THE PATIENT MAY SEEK RECOURSE AGAINST THE COMPANY.

THE PATIENT MAY USE DOCADOM TO REQUEST HOME CONSULTATIONS FROM DOCTORS. THE PATIENT ACKNOWLEDGES THAT DOCADOM HAS NO LIABILITY AND WILL NOT BE LIABLE TO THE PATIENT FOR ANY MEDICAL MALPRACTICE OR DIAGNOSTIC ERROR OR ANY ERROR OR DAMAGE CAUSED BY THE DOCTOR.

This limitation of liability does not apply in the event of willful misconduct or gross negligence.

Any liability of auxiliaries is excluded to the extent permitted by law.

Any liability for indirect or consequential damage is also excluded.

11. Cancellation and refund 

The Company does not offer refunds for a consultation duly performed by a Doctor.

In the event of cancellation of the appointment by the Patient, before the Doctor arrives at the location of the appointment, no amount will be billed.

If the Doctor goes to the location of the appointment and the Patient is not present, the consultation will be billed in its entirety.

If the Doctor cancels the consultation, the Company will offer another Doctor to the Patient.

12. Intellectual property rights

The Company has all rights to the services it offers.

Neither these General Terms and Conditions nor the related individual agreements deal with the transfer of intellectual property rights, unless expressly provided for.

Furthermore, any reuse, publication, or dissemination of information, images, texts, or any other elements that the User receives in connection with these provisions are excluded, unless expressly authorized by the Company.

The User must ensure that they do not violate any intellectual property rights of third parties when using content, images, texts, or figurative elements available on the Application.

The User must ensure that they do not violate any intellectual property rights when using content, images, texts, or figurative elements, when using them in connection with the Application. All reproduction and representation rights are reserved, including downloadable documents. All texts, graphics, icons, photographs, plans, logos, videos, sounds, brands, and more generally all elements making up the Application may not be represented, reproduced, exploited, or extracted, in whole or in part, on any medium whatsoever, without the express prior authorization of the Company.

The Company may accept that certain content is shared if it expressly mentions its sources and if this sharing is carried out for non-commercial purposes.

13. Entirety

These General Terms and Conditions replace all prior agreements or provisions. Only the provisions provided by individual contracts that specify these General Terms and Conditions take precedence over them.

14. Severability Clause

The validity of these General Terms and Conditions shall not be affected if one of its provisions or one of its annexes is or were to be declared null and void. In this case, the null or invalid provision will be replaced by a valid provision that comes closest to the purpose intended by the null or invalid provision. The same applies in the event of any contractual gap.

15. Confidentiality

The User, the Company, and their auxiliaries agree to keep secret all information that has been exchanged or acquired in the context of the services performed.

The obligation of confidentiality continues even after the end of the contract.

16. Third Parties, Agents and Distributors

The User accepts that potential third parties, distributors or agents may work independently of the Company and that potential claims must therefore be directed directly against them. The Company declines all liability in the event of contractual breaches committed by potential third-party agents or distributors.

17. Sanctions

The User acknowledges and is aware that any use contrary to the law or the General Terms and Conditions may result in civil and/or criminal legal proceedings and the payment of damages.

18. Applicable Law / Jurisdiction

These General Terms and Conditions are subject to Swiss law.

In the event of a dispute, the User and the Company undertake to conduct a mediation procedure with a professional mediator. The purpose of this mediation procedure is to reach an amicable agreement in the interests of each party, taking into account economic, legal, personal, and social considerations.

If no amicable solution can be found within three months of the initiation of the mediation request, the mediation procedure will terminate.

Should the mediation procedure fail, the courts located at the place of the Company's registered office, namely Lausanne, shall have jurisdiction to settle any dispute between the Company and the User, unless mandatory legal provisions dictate otherwise.

The Company remains free to initiate legal action at the registered office/domicility of the User.

This contract constitutes an acknowledgment of debt within the meaning of Article 82 of the Swiss Federal Act on Debt Collection and Bankruptcy (DEBA).

19. Contact

For any questions or requests for information, the User can send an email to the following email address: info@docadom.ch or call 021 845 45 45.

We will be happy to answer you!

Status as of June 22, 2026