FAQ
Discover Docadom
What is Docadom?
How can I use Docadom?
What areas does Docadom serve?
What are Docadom's service hours?
What types of services does Docadom offer?
Can I request a consultation for a loved one?
Does Docadom replace my primary care physician?
I am visiting Lausanne and I don't have a primary care physician here. Can I use Docadom?
Does Docadom offer consultations for children?
Is Docadom accessible to people with reduced mobility?
Can I request a consultation for an elderly person living alone?
Is Docadom available on public holidays?
Consultation process
What is Docadom's response time?
Is the doctor identifiable upon arrival?
What should I prepare before the doctor's arrival?
Can a doctor examine multiple patients during the same visit?
Which medical exams can Docadom perform?
Do Docadom doctors issue prescriptions?
Can I get a medical certificate (sick leave)?
How long does a home consultation last?
What happens if I need follow-up after the home consultation?
I am passing through Lausanne. Can a doctor come to my hotel?
Can a doctor come to my workplace?
Can I see a specialist after a Docadom consultation?
How can I cancel a consultation request?
Can I have a consultation with the same doctor each time?
Do Docadom doctors speak multiple languages?
Rates and insurance
How much does a Docadom consultation cost?
Is the invoice sent directly to me or to my insurance company?
If I need additional tests, who bills me?
Can I use Docadom if I do not have insurance in Switzerland?
Is the Docadom consultation covered by my basic health insurance?
I have international health insurance. Will it cover a Docadom consultation?
I am visiting Switzerland and I have health insurance in my country of residence. Am I covered?
Administration and feedback
Will my primary care doctor be informed of the Docadom consultation?
How does Docadom ensure the quality of medical care?
Is my health data shared with my insurance?
How can I provide feedback on the Docadom service?
How does Docadom ensure the confidentiality of my medical information?
Who should I contact with any questions regarding the consultation?
What should I do if I am not satisfied with the service?